Privacy Policy

Last updated: October 2023

At CARIBOUELK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase from our store.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following types of information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Information (Encrypted)
  • Order Details

Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

  • IP address & Browser type
  • Device information
  • Pages visited and time spent on pages
  • Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate regarding your purchases and provide support
  • To improve our website performance and user experience
  • To send promotional emails or offers (only if you opt-in)
  • To detect fraud or prevent unauthorized transactions

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners to operate our business, such as:

  • Payment gateway providers
  • Shipping and logistics partners (Delivery services)
  • Website hosting platforms (Shopify)
  • Marketing and analytics tools

4. Payment Security

All payments on our website are processed through secure and trusted payment gateways. We do not store or have access to your full payment details such as credit or debit card numbers. Your payment information is encrypted and protected using industry-standard security measures.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the website may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill your orders, provide customer service, comply with legal obligations, and maintain business records.

7. Your Rights

You have the right to access the personal information we hold about you, request correction of incorrect data, or request deletion of your personal information (subject to legal requirements).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their policies separately.

9. Updates to This Policy

CARIBOUELK reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated date.